Frequently Asked Questions

1.1. Go to the Playstore or App Store and search for the BoxPlus Digital App. 1.2. Download and install BoxPlus Digital App. 1.3. Launch the Boxplus Digital App and then tap Next.

1.4 Key in your mobile number and set your password.

1.5 Enter the 6-digit Verification Code sent to your mobile number, then tap Create Account.

1.6 Fill up the required fields with the correct information.

1.7 Review your details, then click Save.

1.8 Confirmation screen will be displayed.

BoxPlus Digital is a safe, convenient, and hassle-free service that allows you to collect your package at a time that suits you. Through these smart cabinets, couriers can drop off packages any time of the day and receivers can collect their packages by keying in the unique one-time pin sent to their mobile numbers.

2.1. Sim-card enabled 2.2. 100% cashless transactions 2.3. App integrated for couriers and end-users 2.4. Security camera installed 2.5. LED screen display

For Customers

No more waiting time Customers can collect his parcel at his most convenient time No face-to-face interaction Smart payment solutions enabling cashless payments Real-time delivery updates

For Courier Partners

No need to wait for receivers Automated system delivery/drop off prompts to receivers No face-to-face interaction Optimized delivery cost and time Real-time delivery updates Increased drop rates and efficiency

For Condominium Management No need for lobby personnel to receive deliveries on behalf of unit owners Prevents lost or missing parcels No need to stock deliveries for unit owners No face-to-face interaction with all couriers Avoid over-crowding at the Lobby

1. Customer places order online. 2. Courier offers the receiver the option to drop off their package to the designated Boxplus cabinet via SMS. 3. Courier scans the package barcode into the cabinet window scanner. 4. Courier inputs the requested package details. 5. Courier chooses the correct door size for the package. 6. Courier puts the package inside the designated door and confirms the drop off. 7. Once the door has been closed, the customer will receive an SMS containing a one-time pin (OTP) to be used upon collection. 8. To collect the parcel, customer may use the cabinet screen or use the BoxPlus Digital app to process collection by keying in the one-time pin (OTP) assigned to the package. 9. Customer scans the QR code to process the payment for the storage fee. Once successful, the assigned door will automatically open and the customer may now collect his package. *For a limited time only, BoxPlus will be free for all users.

BoxPlus Digital is the perfect solution for those with a busy lifestyle with a dire need to have their deliveries received and secured for them. It offers the convenience of being able to collect packages at a time that’s convenient for the receiver. For couriers, integrating BoxPlus Digital with your courier services will increase drop rates significantly as it optimizes package delivery by eliminating wait time.

Yes. Every courier who intends to use the cabinet will need to download and create an account in the BoxPlus Courier app.

We have an aggressive rollout plan to deploy an initial 300 cabinets by the end of 2022 in highly urbanized cities in Metro Manila, starting with Taguig, Makati, Pasig, Pasay, and Quezon City. BoxPlus Digital will be strategically located in condominiums, apartment buildings, and office lobbies. For more information, visit www.boxplusdigital.com to see where BoxPlus is currently deployed.

Once a package is successfully dropped off, it will only hold the package for 48 hours. However, storage time extension beyond 48 hours will be subject for confirmation of our courier partners and is a feature only available for request through the BoxPlus Digital app.

You may call our hotline number (02) 8832 2876 with customer number 9033 or send us an email at help@boxplusdigital.com. Our customer service representatives are available 24 hours a day, 7 days a week to assist you with any concerns you may have.

Unfortunately, we have size restrictions when it comes to door size. Here are the available door sizes:

Small: 337x 92 x 469mm

Medium: 337x 174 x 469mm

Large: 337 x 270 x 469mm

If door slots turn out to be full by the time your package arrives, these locations will appear grayed out on the app and will remain unavailable, which means all doors are currently utilized. The app will suggest to the assigned courier to look at nearby cabinets to drop off your package and the receiver will get the location details via SMS along with the one-time pin (OTP).

A package will be held only for 48 hours, if after 48 hours, the package remains unclaimed, the courier will be prompted and shall inform the receiver if he wishes to extend or to cancel the delivery. Should the receiver wish to extend, the courier will issue a new one-time pin (OTP) through the BoxPlus Courier app. This OTP will be used by the receiver to collect the package from the cabinet. Applicable fees for storage time extension may apply.

Yes. All BoxPlus cabinets are equipped with security cameras.