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Frequently Asked Questions
The cabinet internet connection was disconnected, how can we reconnect?"1. Press and hold the location icon on the upper left corner of the screen’s home page for 5 seconds to restore the network. 2. If problem persists, please call our hotline at (02) 8832 2876 with customer number 9903
There’s a power outage in our building and/or the cabinet screen is black. What should we do?1. If the cabinet is positioned in an area where it has direct sun exposure, this may cause the screen to increase its temperature. To troubleshoot, please block the sunlight for 2-3 minutes or until screen temperature is back to room temperature. 2. If there is power outage in the area, please wait until power supply is restored before using the cabinet again. 3. If there is no power outage and the cabinet is still unresponsive, please call our hotline at (02) 8832 2876 with customer number 9903
The cabinet screen has very slow response, what can we do?"1. If the cabinet screen has very slow response, erratic, or has low touch sensitivity, these may be possible reasons: - There is too much screen dust. Clean the cabinet screen especially the corners of the screen and try using the screen again. - The screen temperature might be too high. Use objects to block the direct sunlight for 2-3 minutes or until screen temperature is back to room temperature.
I successfully paid for the storage fee but before the door opened, we experienced a power outage. How can I retrieve my package?"This requires our support team to unlock the door and verify the payment manually. Please call our hotline at (02) 8832 2876 with customer number 9903 for further assistance.
What should I do if the cabinet door or screen freezes in the middle of a transaction?Please call our hotline at (02) 8832 2876 with customer number 9903 for further assistance.
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